Refund policy

Returns & Refund Policy

We offer returns within 30 days of delivery.

To be eligible for a return, items must be returned in their original condition, unworn, unused and with any original tags or packaging where reasonably possible.

To request a return, please use the return option available through your customer account or contact us at deiraclothing@gmail.com with your order number and details of the item you wish to return.

For standard change-of-mind returns, customers are responsible for arranging and paying for return postage. We recommend using a tracked service and keeping proof of postage.

Approved returns should be sent to:

Deira Clo Returns
Meadowfields
Main Street
Selby
North Yorkshire
YO8 5SQ
United Kingdom

Once your return has been received and inspected, we will process your refund to the original payment method. We do not charge a restocking fee. Please allow additional time for your bank or payment provider to process the refund.

If your item arrives damaged, faulty, incorrect or not as described, please contact us at deiraclothing@gmail.com before returning it. Where applicable, we will cover reasonable return postage costs for faulty or incorrect items.

Orders may be cancelled before they have been fulfilled. If your order has already been fulfilled or dispatched, you will need to follow the returns process above.

This policy does not affect your statutory rights under UK consumer law.